The Retail Decision Maturity Benchmark

What's inside

This benchmark gives you a five-level model to place your organization on decision maturity. It measures the way maturity actually moves the P&L: by decision latency, the lag between knowing and doing, not by how many dashboards you have shipped.

• The five levels — Reactive, Reporting, Assisted, Orchestrated, Autonomous — each defined by how much of the operational decision load the system actually executes and writes back.
• The five dimensions of maturity — data, decisions, execution, governance and speed — so you can locate yourself on each axis separately and find the imbalance that is stalling your climb.
• What each level costs — an illustrative view of the margin and working capital left on the table by decision latency, and why the steepest recovery is the assisted-to-orchestrated step.
• The path up and a 90-day first move — the canonical next step from any level, what changes for people, data and governance, and how to take one decision a full level up on real data.

Who it's for

CEOs, COOs and the operations, merchandising and supply-chain leaders who own the P&L impact of operational decisions. They want a clear, honest read on where their organization sits and what to do next.

Why it matters

Most retailers have invested heavily in visibility and still wait days for decisions a human must reconcile by hand. This benchmark reframes maturity around decision latency, shows what each level costs, and gives you a concrete, low-risk path to climb one decision at a time. A companion interactive maturity quiz at solya.app/resources scores you on all five dimensions.